Christian Aid presents an opportunity for a Service Desk Manager to build a meaningful career while contributing to a global mission focused on hope, dignity, and justice. This permanent, full-time role operates within a hybrid working model and can be based in global hubs including Abuja, Bogota, Dhaka, Nairobi, New Delhi, or within UK offices in Cardiff, Edinburgh, London, or Warrington. The organisation offers a competitive salary and encourages early applications due to the possibility of high applicant volume. About Christian Aid Christian Aid is an international movement committed to creating a world where everyone can live a full life, free from poverty. The organisation works collaboratively with individuals, churches, and local partners to advance equality, dignity, and justice worldwide. Its identity is rooted in being changemakers and peacemakers, united by a shared purpose to uplift communities and address systemic challenges. The organisation prioritises diversity and inclusion, recognising that varied perspectives strengthen innovation and performance. Applications are welcomed from individuals across all backgrounds, including those outside the voluntary sector. Christian faith is not a requirement; however, alignment with the organisation’s core values is essential. Key organisational principles include: Promoting dignity, equality, justice, and love Encouraging inclusive and high-performing teams Supporting flexible and hybrid working arrangements Valuing work-life balance for all employees Role Overview The Service Desk Manager plays a critical leadership role in delivering responsive and high-impact IT support across systems, applications, and hardware. This position oversees second- and third-line support services, ensuring operational efficiency and a consistently high standard of service delivery. The role focuses on building structured, effective processes that empower Helpdesk Analysts to resolve issues efficiently at first contact. By fostering a culture of continuous improvement, collaboration, and shared knowledge, the Service Desk Manager strengthens the overall support function. Core responsibilities include: Leading service desk operations across multiple regions Acting as a senior escalation point for complex technical issues Driving improvements in system stability and service quality Enhancing user satisfaction through effective support delivery Supporting a multilingual workforce, including French- and Spanish-speaking colleagues Promoting proactive problem-solving and knowledge sharing The position is integral to shaping a support environment that is efficient, forward-thinking, and aligned with organisational impact. Candidate Profile The ideal candidate brings extensive hands-on experience within Microsoft Windows environments and enterprise-level IT administration. They demonstrate the ability to diagnose and resolve complex technical issues across multiple systems, particularly at second-line level and above. Strong interpersonal and communication skills are essential, as the role requires engagement with stakeholders at all levels of the organisation. Familiarity with ITIL-aligned service management practices is also expected. Key qualifications and experience include: Proven experience in Microsoft Windows and enterprise IT systems Ability to manage and resolve complex, multi-system technical issues Experience leading or mentoring technical teams across different locations Knowledge of modern Microsoft technologies and service desk tools Confidence in working within structured service management frameworks Additional desirable skills: ITIL certification or knowledge Microsoft 365 administration expertise Understanding of infrastructure fundamentals Experience in IT project delivery Exposure to international or development sector environments Commitment to Inclusion and Safeguarding Christian Aid is dedicated to fostering an inclusive workplace and actively encourages applications from underrepresented groups. These include racialised minorities, LGBTQ+ individuals, people with disabilities, caregivers, returning professionals, individuals from low socioeconomic backgrounds, women, and older workers. The organisation values the unique contributions of diverse individuals and aims to create equitable opportunities at all levels, particularly in leadership roles. Important considerations: Candidates must demonstrate understanding of and alignment with Christian Aid’s faith identity Successful applicants will undergo appropriate background checks, including DBS or police verification Recruitment processes include safeguarding measures aligned with international standards Right-to-work verification is required based on the role’s location Benefits and Application Details Christian Aid offers a comprehensive benefits package tailored to each location, supporting employee wellbeing and professional development. Applicants are encouraged to review location-specific salary bands and benefits documentation for full details. Application details: Contract type: Permanent Working hours: 35 hours per week Location: Global (including UK), with hybrid working options Closing date: 29 March 2026 Interview date: 9 April 2026 Applicants are encouraged to apply promptly to avoid missing the opportunity due to early closure of the vacancy. Conclusion This Service Desk Manager role offers a unique opportunity to combine technical leadership with meaningful global impact. By joining Christian Aid, professionals become part of a mission-driven organisation dedicated to transforming lives and addressing poverty through innovation, collaboration, and compassion. VISIT OFFICIAL WEBSITE TO APPLY For more opportunities such as these please follow us on Facebook, Instagram, WhatsApp, Twitter, LinkedIn and WPChannel Disclaimer: Global South Opportunities (GSO) is not the organization seeking for this position. For any inquiries, please contact the official organization directly. 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