Concern Worldwide is recruiting an IT Support Officer to join its ICT team in Dublin. This permanent, full-time hybrid role offers an opportunity to contribute to the operations of a leading international humanitarian organisation dedicated to eliminating extreme poverty. Location: 52–55 Camden Street, Dublin 2, Ireland Contract Type: Permanent, Full-Time (Hybrid) Salary: €36,301 – €40,335 (GBF 4) Travel: Occasional travel to the UK office About Concern Worldwide Established in 1968, Concern Worldwide works in some of the world’s most fragile contexts to: Save lives Protect and develop livelihoods Support recovery Build long-term resilience The organisation is guided by a vision of a world where all people live in peace and prosperity, treated with dignity, equality, and respect. Its work is grounded in community priorities and driven by a commitment to inclusion, compassion, and humanity. Role Purpose The IT Support Officer provides Level 1 technical support and ensures the effective functioning of client-side IT services. The role focuses on: Responding to technical support requests Maintaining service-level standards Escalating issues when required Tracking and resolving IT incidents efficiently Supported services include: Microsoft productivity tools Microsoft Office 365 Phone systems Mobile applications File services Application support Print services Key Responsibilities Help Desk Service Provision Log and manage support tickets Provide timely and professional user support (in-person, phone, email, remote) Troubleshoot using structured methodologies Escalate issues appropriately and track resolution Document outcomes and maintain records Hardware and Software Installation Image, test, and install PCs Install and configure phones Connect users to network services (printers, email) Maintain Dublin-based printers Configure antivirus and patch software Support client-side software configuration Set up emergency response IT equipment Provide pre-departure IT support for offsite staff Application Support and Training Support Office 365 applications Assist in planning and delivering user training Contribute to induction sessions Meeting & Conference Room Support Set up and maintain conference room technology Facilitate meeting technology where required Field Capacity Building Provide guidance to field-based IT officers Maintain global asset registers and network plans Departmental and Project Support Coordinate equipment supply with IT Administrator Assist with implementation of IT projects Provide overseas support assignments when required Offer cover for colleagues Complete additional assigned tasks Essential Requirements Candidates should demonstrate: At least one year’s experience in a busy IT department Experience supporting Windows environments Strong troubleshooting and diagnostic skills Knowledge of PC upgrades, testing, and maintenance Ability to repair PC, laptop, and printer faults Customer-focused mindset Strong English communication skills (oral and written) Adaptability and willingness to learn Flexibility to travel and work varied hours Desirable Skills Strong knowledge of Office 365 administration Experience supporting Azure AD Equality and Inclusion Concern Worldwide encourages applications from all qualified candidates regardless of: Gender Ethnicity or origin Disability Political or religious beliefs Sexual orientation Socio-economic background The organisation is committed to eliminating discrimination and unequal power relations. Safeguarding and Code of Conduct Concern Worldwide maintains a strict organisational Code of Conduct supported by: Programme Participant Protection Policy Child Safeguarding Policy Anti-Trafficking in Persons Policy All successful candidates must: Sign the Code of Conduct Undergo appropriate vetting, including criminal background checks where applicable Uphold safeguarding standards across all work activities Data Protection Applicants provide personal data during the recruitment process. Concern Worldwide complies with all relevant data protection legislation and ensures responsible handling of personal information. Why Apply? This role offers the opportunity to: Work within a globally recognised humanitarian organisation Support critical systems enabling international operations Contribute to technology infrastructure that underpins life-saving programmes Develop professionally in a collaborative and mission-driven environment Interested candidates should submit a CV and cover letter. Applications are reviewed on a rolling basis, and offers may be made before the closing date. VISIT OFFICIAL WEBSITE TO APPLY For more opportunities such as these please follow us on Facebook, Instagram , WhatsApp, Twitter, LinkedIn and Telegram Disclaimer: Global South Opportunities (GSO) is not the organization seeking for an IT Officer. For any inquiries, please contact the official organization directly. Please do not send your applications to GSO, as we are unable to process them. Due to the high volume of emails, we receive daily, we may not be able to respond to all inquiries. Thank you for your understanding.