The British Council continues to expand its global operations by recruiting professionals who can support the delivery of its internationally recognised examinations. One such opportunity is the Video Call Speaking Supervisor position, based in Noida, India, within the organisation’s English and Exams division. This role plays a critical part in ensuring the smooth and compliant delivery of speaking assessments for International English Language Testing System (IELTS) candidates worldwide. Through effective coordination, system management, and operational support, the supervisor contributes to maintaining high service standards and ensuring candidates receive accurate results within established timelines. Organisational Background The British Council is the United Kingdom’s international organisation for cultural relations and educational opportunities. For more than 90 years, it has promoted peace and prosperity by building connections between people across cultures through education, arts, language, and creativity. Key organisational facts include: Operations in more than 200 countries and territories On-the-ground presence in over 100 countries Programmes spanning education, arts, culture, and language learning A mission to build trust, understanding, and collaboration worldwide Through initiatives like English teaching, global examinations, and cultural exchange programmes, the organisation continues to shape brighter futures and strengthen international relationships. Role Overview The Video Call Speaking Supervisor role focuses on supporting examiners and test centres during live speaking assessments conducted through video calls. The position ensures that testing processes run smoothly while maintaining compliance with the organisation’s operational and quality standards. The supervisor acts as a central point of coordination between examiners, test centres, and support teams, helping resolve technical or operational issues during assessments. This ensures that speaking tests are delivered effectively and that candidates’ results are processed accurately and on time. Key aspects of the role include: Monitoring live video call speaking sessions Providing remote support to examiners and test centres Ensuring adherence to operational processes and guidelines Maintaining smooth test delivery and candidate experience Supporting the accurate processing of speaking scores Core Responsibilities The position involves a variety of operational and coordination responsibilities designed to ensure efficient exam delivery. Operational Coordination Schedule and allocate speaking tests to Global Hub Examiners Coordinate with multiple test centres across different time zones Share speaking results with test centres in a timely manner Issue Resolution and Support Serve as the escalation point for examiners and test centres Troubleshoot operational or technical issues during live sessions Perform system-related “super user” tasks to resolve problems Process Management and Improvement Support the implementation of new operational processes Organise training and assessments for examiners Monitor service delivery to ensure compliance with quality standards and KPIs Identify opportunities to improve operational efficiency Stakeholder Communication Maintain effective working relationships with internal teams Provide timely, professional responses to operational queries Collaborate with global support teams to ensure consistent service delivery Candidate Requirements The British Council seeks candidates who demonstrate strong operational capabilities and a commitment to delivering high-quality services. Education Requirements Bachelor’s degree in any discipline Professional Experience 1–3 years of experience in a busy operational or customer service environment Experience maintaining compliance with risk and security standards Core Skills Strong written and spoken English communication skills Analytical thinking and attention to detail Proficiency in Microsoft Office tools Planning and prioritisation abilities Problem-solving and decision-making capabilities Candidates are also expected to demonstrate a proactive mindset, the ability to work independently, and the capacity to support team members effectively. Work Environment and Conditions The role is structured as a fixed-term contract lasting one year, located on-site in Noida. Important work conditions include: Fully on-site role, five days per week 24/7 operational schedule with rotating shifts Possible night shifts depending on global testing schedules Two days off per week, which may not always fall on weekends Because the role supports a global network of examiners and test centres, flexibility and adaptability to shift-based work environments are essential. Applicants must already have the legal right to work in India, as relocation assistance or visa sponsorship is not provided. Commitment to Equality and Safeguarding The British Council maintains a strong commitment to equality, diversity, and inclusion. The organisation welcomes applicants from diverse backgrounds and actively promotes a workforce that reflects the communities it serves. As a Disability Confident Employer, the organisation guarantees interviews for qualified applicants with disabilities who meet the minimum role requirements. Additionally, the organisation maintains strict safeguarding policies aligned with the United Nations Convention on the Rights of the Child, ensuring that children, young people, and vulnerable adults are protected from harm, abuse, or exploitation in all programmes and services. All appointments involving interaction with vulnerable groups require appropriate background checks and compliance with safeguarding procedures. Why This Role Matters The Video Call Speaking Supervisor role supports one of the world’s most recognised English proficiency examinations. By ensuring seamless operations during speaking assessments, the supervisor contributes to maintaining the credibility and reliability of international testing systems. Professionals in this role help enable thousands of candidates globally to demonstrate their English proficiency for education, migration, and career opportunities. The position therefore plays a small but significant part in supporting international mobility and educational access. VISIT OFFICIAL WEBSITE TO APPLY For more opportunities such as these please follow us on Facebook, Instagram , WhatsApp, Twitter, LinkedIn and Telegram Disclaimer: Global South Opportunities (GSO) is not the organization seeking for a Supervisor. For any inquiries, please contact the official organization directly. Please do not send your applications to GSO, as we are unable to process them. Due to the high volume of emails, we receive daily, we may not be able to respond to all inquiries. Thank you for your understanding.